Privacy Policy

Bloom Car Seat Cleaning (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you visit our website, book a service, or communicate with us.

1. Information We Collect

We may collect personal information directly from you when you:

• Make a booking or payment through our website.

• Subscribe to our emails or SMS updates.

• Contact us through email, social media, or phone.

The information we collect may include:

• Your name, email address, phone number, and home address (for pick-up/drop-off).

• Booking details such as date, time, and service type.

• Payment details (processed securely via Stripe – we never store full card details).

• Communication preferences and messages you send us.

We also collect limited information automatically through website analytics, such as page visits and browser type, to help improve our site experience.

2. How We Use Your Information

We use your information to:

• Manage your booking and deliver our services (including pick-up and drop-off).

• Process payments securely through Stripe.

• Send booking confirmations, reminders, and updates.

• Provide customer support and respond to your enquiries.

• Send marketing messages (with your consent) about promotions, updates, or new services.

• Improve our website, services, and customer experience.

3. Email + SMS Marketing

By booking a service or subscribing, you consent to receiving occasional marketing emails and SMS messages from us.
These may include:

• Exclusive offers or discounts.

• Updates about our services or seasonal promotions.

You can opt out anytime by:

• Clicking “unsubscribe” in an email; or

• Replying “STOP” to an SMS.

We’ll always respect your choice and remove you from marketing lists promptly.

4. How We Protect Your Information

We take your privacy seriously. Your data is stored securely and only accessed by authorised staff.
We use:

• Encrypted connections (HTTPS)

• Secure payment processing via Stripe

• Password-protected systems

We never sell or share your personal data with third parties for marketing purposes.

5. Sharing Your Information

We only share your information when necessary to provide our services, such as:

• Stripe, for payment processing.

• Email + SMS platforms (e.g. Mailchimp, Klaviyo, or similar) for communication and marketing.

• Website and booking platform providers, for managing bookings.

All third-party services we use are required to comply with privacy and data protection laws.

6. Cookies + Website Analytics

Our website may use cookies or analytics tools (like Google Analytics) to understand how visitors use our site and to improve our services.
You can choose to disable cookies through your browser settings if you prefer.

7. Accessing or Updating Your Information

You have the right to:

• Access the personal information we hold about you.

• Request corrections to any inaccurate details.

• Withdraw consent for marketing at any time.

To do this, please contact us at hello@bloomcarseatcleaning.com.au.

8. Data Retention

We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, and manage customer relationships.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements.
The latest version will always be available on our website.

10. Contact Us

If you have any questions about this policy or how your information is handled, please contact us:

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Bloom Car Seat Cleaning
📍 Perth, WA
📩 hello@bloomcarseatcleaning.com.au
📱 @bloomcarseatcleaning on Instagram